Delivery Time
Delivery time depends on product availability and your payment clearance. Customs delays may occasionally occur.

Shipping Timeframe
We typically process and ship in-stock items within 1–2 business days. Engraved or personalised orders require additional processing before shipment.
Standard engraving orders need an extra 3–5 business days; custom-made items will have their shipping timeframe agreed separately.
Orders placed on Friday or over the weekend will be processed on the next business day (Monday).

 

Service Destination Estimated Time Notes

Delivery	Country	Time	Cost
Standard	UK	10–15 business days	Duties included; VAT payable by you
Standard	Other countries	10–15 business days	Duties and VAT may be payable by you
Express	China	2 business days	No additional fees
Express	UK	5–7 business days	USD 40, includes duties and VAT
Express	Other countries	5–7 business days	USD 40; duties and VAT may be payable by you

 

Shipping Fees
We currently offer free shipping on single-item orders. The delivery timeframe for free shipping is as shown in the table above.
If you require express delivery, please refer to the shipping rates in the table. Contact us and we can arrange express shipping for you.

Customs Duties and VAT
Please refer to the table for duties and VAT, which may be payable by you. As the consignee, you are responsible for paying VAT and duties to the courier partner to release your order from customs.

Return & Exchange Conditions
If your jewellery item is not suitable, we operate a 7-day return/exchange policy from the date of receipt, provided the item has not been worn, used, or had its security tag removed.
You may choose to exchange for another item or receive a refund less shipping costs.
We reserve the right to refuse an exchange or refund if the item is not returned in a saleable condition, or is scratched or damaged.

Return & Exchange Process
For all countries, you may request a return within 7 days from the date of receipt. To be eligible, the product must be undamaged and in its original packaging. Once your return request is approved, you have 5 days to post the package.
To request a return or exchange, please log in to your account and submit the application.

Return Address:
No. 203, 38 Shouyao Ju, Chaoyang District, Beijing, China
+86 10 64439795
MAVIN MARVY

 

Please print your return/exchange order page and include it in the package as proof.
Upon receipt of your return parcel, we will process your return/exchange as soon as possible. Please allow 3–7 business days for inspection and crediting to your account/card; delays may occur during holidays.

MAVIN MARVY does not cover return shipping costs unless the item is defective, nor are we responsible for items lost or damaged in transit.

To ensure smooth return service, we recommend using a secure shipping method such as DHL, UPS, FedEx, EMS, or Express, and retain the postage receipt for your records.

 

Please Note:
Only one return label will be issued per order. If you use a different courier service, we will not be able to process the return.
Initial shipping fees are non-refundable.
Duties and VAT paid are not refundable upon return.
Custom-made items, engraved products, and specially agreed orders are non-cancellable, non-exchangeable, and non-refundable under any circumstances.
For further information, please contact us by email service@mavinmarvy.com.

For any returns, exchanges, or refunds of products not purchased directly from MAVIN MARVY, customers must contact the retailer, not MAVIN MARVY directly.